Source: https://once-email.com/contact

# Contact Once Email

Contact Once Email for support, privacy questions, security reports and abuse reports.

## [General support](<https://once-email.com/contact#general-support>)

Customer and billing support: **tjpu.helen.hk@gmail.com**

Describe the page, approximate time, browser and what you expected to happen. Do not include passwords, verification codes, payment details or unnecessary email content.

## [Abuse reports](<https://once-email.com/contact#abuse-reports>)

Send suspected phishing, malware, unlawful use or mailbox abuse to admin@once-email.com  with “Abuse report” in the subject. Include the temporary address, approximate UTC time, relevant sender domain and a short description. Attachments are not required unless requested.

## [Security reports](<https://once-email.com/contact#security-reports>)

For a possible security vulnerability, use “Security report” in the subject. Explain how to reproduce the issue and its likely impact. Do not access other users’ data, disrupt production, run denial-of-service tests or publish sensitive details before we can investigate.

## [Privacy requests](<https://once-email.com/contact#privacy-requests>)

Use “Privacy request” in the subject and identify the temporary address or technical context needed to locate the request. Temporary data may already have expired and cannot be restored.

We aim to review legitimate messages but do not promise a specific response time. A paid API subscription does not include a guaranteed or priority support response unless its checkout page expressly says otherwise.